Shipping policy

Logistics Policy

We are committed to providing you with fast and reliable logistics services. Below is our logistics policy:

Processing Time: Orders will be processed within 7 business days. Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Time: Please note that shipping times may vary depending on the destination, chosen shipping service, and logistics provider.

Shipping Costs: Shipping costs vary based on the destination, chosen shipping service, and logistics provider. Typically, there are two options: free shipping and fixed fees. Please refer to the checkout page for details.

Track Your Order: You can use the tracking number we provide to check your order status in real-time on the logistics provider's website.

Delays and Issues: If you encounter any shipping delays or other issues, please contact our customer service team promptly. We are dedicated to resolving any problems.

Address Changes: If you need to change the delivery address after order confirmation, please contact us as soon as possible. We will do our best to assist, but cannot guarantee the changes can be made.

Thank you for choosing our services! If you have any questions, please feel free to contact our customer service team at shop@gloww.care.